Frequently Asked Questionss

  • 1. What printing services do you offer?

    Printing services can vary depending on the print lab, so I am glad you asked? Our services include digital printing, sublimation printing, UV printing, Latex printing, DTF printing, and traditional photo printing. We also offer many finishing services such as binding, mounting, lamination, and framing.

  • 2. What file formats do you accept for printing?

    We accept a variety of file formats, including PDF, JPG, PNG, and EPS. It's best to check what product we are printing so that we get the proper file for the proper item or order online and our system will convert the file to the correct format.

  • 3. What is the turnaround time for printing orders?

    Our turnaround time can vary depending on the print item and the size of the order. Most orders are printed within a few days. We offer expedited services for an additional fee.

  • 4. What types of paper and printing materials do you offer?

    Print labs typically offer a variety of paper and printing materials and we are no exception. We can print on all different weights and finishes of paper, canvas and vinyl, as well as various types of ink and toner. We like to say we print anything on everything and we mean it. We print on Metal, Slate, Shirts, Hats, Ceramic and even Flip Flops. Just ask, we probably print on it.

  • 5. Can you assist with graphic design or file preparation?

    As a print lab we offer graphic design services and file preparation assistance sometimes requiring an additional fee. It's best to check with us directly for our design services.

Shipping & Returns:
  • 1. Does the Print Refinery Louisville East offer Shipping?

    We do offer shipping for orders. We offer shipping via USPS and UPS. With smaller orders we ship with USPS. All other orders we ship via UPS. With few exceptions we always ship with tracking. While we have no control over the shipping companies we do want to get your products to you as quickly and safely as possible.

  • 2. Do you have a return policy?

    We will replace or refund any products that are damaged, defective, or not as described. Customers must contact us within 14 days of receiving the order to initiate a return or exchange. If the product is being returned due to an error on our part, we will cover the cost of return shipping. If the product is being returned for other reasons, the customer is responsible for the cost of return shipping. Custom orders are non-refundable, but we will work with you to find a solution if there are any issues with the order.